Make a claim
In the event of a claim please contact your insurance company Pacifica.
You may make your claim by connecting on to your personal online banking; please note this is in French. Once you have connected to your online bank please follow our directions below.
Please note that if your claim is related to pet insurance consult our page Pet Insurance for Cats and Dogs.
If you are not able to make your claim in this way please contact Pacifica on one of the following numbers:
- Calling regarding a Legal Protection issue?
Office hours - Monday to Friday / 8.30-19.00, and Saturdays / 9.00-16.00 (French time). The number to call is 00 33 (0)2 35 59 42 78.
- Calling regarding a House, Car, Lawnmower or Motorbike/Scooter claim?
Office hours- 24/7. If in France call 0 800 810 812 (free from a fixed line), if in the UK call
00 33 (0)5 49 49 09 49
Non life insurance provided by Pacifica for property and belongings held in France. Companies regulated by the insurance code, subsidiaries of Credit Agricole Insurances. The events guaranteed and the conditions figure in the contract.
The insurance contracts and their options are provided by PACIFICA, the insurance company, subsidiary of Crédit Agricole SA. PACIFICA: Company regulated by the "Code des Assurances". Limited company with a consolidated capital of 252,432,825€ untied funds. Head office: 8-10 boulevard de Vaugirard - 75724 Paris cedex 15.352 358 865 RCS Paris. The events guaranteed and the conditons figure in the contract.
This contract is issued by your regional head office Crédit Agricole Normandie, co-operative company with variable capital, approved bank – Head office situated 15 Esplanade de Brillaud de Laujardière – CS25041, 14050 CAEN CEDEX 4 – Registered in CAEN under the company number 478 834 930 - Brokering company registered on the « registre des intérmediares d’assurance » n° 07 022 868
The details of the insurance broker for your regional head office are available on www.mentionscourtiers.credit-agricole.fr or in your local Crédit Agricole branch. Subject to availablility of this offer in your region. Ask your CA Britline advisor for more details.