Website data protection policy

This personal data protection policy sets out how users' data is processed within the framework of this website.

Data may be processed, whether automated or not, in accordance with the General Data Protection Regulation "RGPD" of 27 April 2016.

You can access detailed information on the data processing carried out by the Caisse Régionale on your personal data, in particular concerning the purposes of the processing, the legal bases allowing the Caisse Régionale to process your data, their retention periods, their recipients and, where applicable, transfers of such data to a country outside the European Union as well as the guarantees implemented, by consulting the Personal Data Protection Policy.


Data controller and purposes

Personal data collected via forms, questionnaires, chat, video-conferencing tools or cookies on this site are collected by the Caisse Régionale de Crédit Agricole, publisher of the site and acting as the data controller within the scope of the GDPR, whose identity and contact details are indicated in the legal notice at the bottom of the page.

The data collected by the cookies are intended to allow the proper functioning of the site and to identify fraudulent or repeated connection attempts in order to protect the connection system against misuse.

Subject to your agreement, the data collected by the cookies can also be used to measure the audience of the site and to personalise your visit, to send you targeted advertisements or personalized communications related to your interests or needs, and to send you commercial messages.

When you use the website and its services, the personal data you provide via the forms, chat and video-conferencing tools made available to you are collected and processed by the Crédit Agricole Regional Bank for the purpose of processing the requests you make.

In addition, all the data collected may also be processed for commercial purposes, subject to compliance with the relevant regulations (right to object to prospecting by post and telephone - prior consent for prospecting by electronic means and for the placing of cookies).


Usage and Data Collection Features

Not all questions asked are mandatory.

The compulsory nature of the information is indicated by the presence of an asterisk. Failure to provide this information will make it impossible for the Crédit Agricole Regional Bank to process your request.


How to exercise your rights

You have the right to access your personal data that we collect and process in relation to your use of the website, its services and your requests. These rights are the following:

  • a right of access, rectification and deletion of data (inaccurate, incomplete, equivocal, or outdated);
  • a right to object to the processing of your data at any time in the context of commercial prospecting;
  • the right to limit the processing of your data under the conditions provided for by the regulations;
  • the right to data portability;
  • the right to withdraw your consent at any time;
  • the right to lodge a complaint with a supervisory authority.

You may exercise these rights by writing a simple letter to the head office of the Regional Bank that publishes the site, whose address is as follows: 15, esplanade Brillaud-de-Laujardière - CS 25014 - 14050 CAEN CEDEX 4 - FRANCE


Website publisher

This website is published by Crédit Agricole S.A., a French Société Anonyme with share capital of €9,077,707,050 or a société coopérative à capital variable (cooperative company with variable share capital) - Head office: 12, Place des États-Unis (92127) MONTROUGE Cedex

Registered with the Nanterre Trade and Companies Register under SIREN number 784 608 416 - Individual VAT identification number: FR 77 784 608 416

Credit institution under French law controlled by Crédit Agricole S.A. (12 place des Etats-Unis, 92127 Montrouge Cedex)

See also the website:

Or to the Data Protection Officer: Caisse Régionale de Crédit Agricole Mutuel de Normandie - DPO (Ingénierie de la Donnée), 15 esplanade Brillaud de Laujardière - CS 25014 - 14050 CAEN CEDEX 4


Recipients of the data

Your personal data (name, address, telephone number) may be communicated to

  • any entity of the Crédit Agricole Group for commercial purposes or in the event of pooling of resources or grouping of companies;
  • our subcontractors for the sole purpose of subcontracting;
  • to our partners to enable you to benefit from the advantages of these partnerships;
  • to survey institutes or polls, acting on behalf of the Bank or the Crédit Agricole Group, for statistical purposes, it being understood that you are not required to respond to their requests and that your data will be destroyed after processing.


Use of your data for prospecting purposes

In accordance with the applicable regulations, any canvassing by automatic call machine, e-mail, SMS/MMS or fax will only be carried out with the prior consent of the user concerned.

If you agree to receive such canvassing messages from the Regional Bank by ticking the acceptance boxes provided for this purpose on the forms present on the site, in particular, you will be able to revoke this consent at any time, and each canvassing e-mail will offer you the possibility of opposing the sending of new canvassing e-mails by the Regional Bank of Crédit Agricole, publisher of the site, in the future.

In addition, if you do not wish to receive commercial prospecting by telephone, you can register on the Bloctel opposition list. (more information on the website).

At any time and at no cost, you can oppose any canvassing by other means by writing to the contacts mentioned in the paragraph "How to exercise your rights".



Our concern is to preserve the quality and integrity of your personal data. The technologies and security policies applied allow us to protect your personal data against any unauthorized access or improper use. The various persons who have access to the data are required to respect the privacy of the users of this site and the confidentiality of their data. We will never ask you by email to provide us with confidential data (credit card number, code...).