Making a claim on your household insurance policy
Claims are managed directly by Crédit Agricole's insurance subsidiary, Pacifica, and should be reported rapidly after the event.
Choose how you would like to make your claim:
These are fast and efficient ways to make your claim. Once you have sent your declaration, a member of the Insurance claims department from Pacifica will make contact with you directly.
Once your claim has been registered with Pacifica, you will be given the details of the expert managing your claim. Any future correspondence in respect of your claim should be made directly with Pacifica.
Making a claim
If required, you can contact Pacifica's assistance service on +33 (0)1 41 85 97 97.
You will hear a welcome message:" Bienvenue chez Pacifica assistance" and you will then need to press:
- 1 for a breakdown
- 2 for assistance linked to your home and contents insurance
- 3 for assistance linked to your top-up health policy
You should hold until an advisor answers and you may then request to speak in English.
If the advisor who has answered the call is not English-speaking then they will transfer the call. In the event that an English-speaking advisor is not available then your details will be taken and you should be called back the same day, or the following day if your call is received after 5pm.