Making a claim on your household insurance policy

Claims are managed directly by Crédit Agricole's insurance subsidiary, Pacifica, and should be reported rapidly after the event.

Choose how you would like to make your claim:

You can declare and follow your claim in your personal online banking. 

Select “Mes opérations” then “Mes assurances” and "Déclarer un sinistre".

After selecting the contract in question, you will need to provide the following details:

  1. A quelle date a eu lieu votre sinistre ? - complete the date of the claim.
  2. Y a-t-il un/des blessé(s)? - confirm "yes" or "no" if anyone was injured.
  3. Pouvez-vous nous décrire en quelques lignes des circonstances et la nature des dommages ? - describe the circumstances and details of your claim (you can do this in English if you prefer).
  4. Pouvez-vous nous préciser la plage horaire à laquelle vous souhaitez être contacté ? - confirm when you can be contacted. If you wish to be contacted on a UK number, add it in this section of the form.
  5. A quel numéro pouvons-nous vous appeler ? - Complete here with your French contact number. If you do not have a French number, complete with 10 zeros.

Click "Envoyer ma Déclaration" to send the details to Pacifica.

You can make your claim directly through the app by clicking on the contract and then "Déclarer/suivre un sinistre".

After selecting the contract in question, you will need to provide the following details:

  1. Vous avez subi un sinistre ? - select the type of damage:
    1. Dégâts des eaux: water damage
    2. Dommages électriques: electrical damage
    3. Bris de glace: broken glass (window, etc…)
    4. Tempête inondation: storm or flood
    5. Vol vandalisme: theft or vandalism
    6. Incendie: fire
    7. Autres: other
  2. Présence de blessés ? confirm "yes" or "no" if anyone was injured.
  3. Date du sinistre - complete the date of the event.
  4. Circonstances - explain the circumstances of the claim (160 characters max).
  5. Photos - attach photos of the event for experts to review.
  6. Votre numéro de téléphone - confirm your phone number.
  7. Vos disponibilités - confirm your availability for a callback.

You can then review and click “Envoyer” to send the details to Pacifica

 

These are fast and efficient ways to make your claim. Once you have sent your declaration, a member of the Insurance claims department from Pacifica will make contact with you directly.

Once your claim has been registered with Pacifica, you will be given the details of the expert managing your claim. Any future correspondence in respect of your claim should be made directly with Pacifica.

 

ASSISTANCE SERVICES

Making a claim

If required, you can contact Pacifica's assistance service on +33 (0)1 41 85 97 97.

You will hear a welcome message:" Bienvenue chez Pacifica assistance" and you will then need to press:

  1. 1 for a breakdown
  2. 2 for assistance linked to your home and contents insurance
  3. 3 for assistance linked to your top-up health policy

You should hold until an advisor answers and you may then request to speak in English.

If the advisor who has answered the call is not English-speaking then they will transfer the call. In the event that an English-speaking advisor is not available then your details will be taken and you should be called back the same day, or the following day if your call is received after 5pm.

The house and contents insurance policy is provided by PACIFICA, a property and casualty insurance subsidiary of Crédit Agricole Assurances. PACIFICA, S.A. with fully paid-up capital of €455,455,425, a company governed by the French Insurance Code. Registered office: 8-10 Boulevard de Vaugirard - 75724 Paris Cedex 15. 352 358 865 RCS Paris - VAT No.: FR 95 352 358 865.

The events covered and the conditions are set out in the contract. You have a legal right of withdrawal when taking out a policy following sollicitations and/or distance selling. The details of the insurance broker for your regional head office are available on www.mentionscourtiers.credit-agricole.fr or in your local Crédit Agricole branch.

Contact your CA Britline advisor to find out the full details and conditions of this offer.

Free download and access to the ‘Mes Assurances’ application, excluding communication costs depending on operators. PACIFICA, a non-life insurance subsidiary of Crédit Agricole Assurances. PACIFICA, S.A. with fully paid-up capital of €455,455,425, a company governed by the French Insurance Code. Registered office: 8-10 Boulevard de Vaugirard - 75724 Paris Cedex 15 - RCS Paris 352 358 865 - VAT No.: FR 95 352 358 865.