We are here to help
Have you had a look at our Help and Resources section? We’ve provided answers to the most frequently asked questions, and much more.
If you haven't found the answer you were looking for, you can contact one of our advisors on +33 (0)2 31 55 67 89 * or complete our contact form below.
I am a customer
- Lost or stolen card? Call 24/7
+33 (0)9 69 39 92 91 *
* Please call us the next available working day to re-order a replacement card.
- PACIFICA INSURANCE Call 24/7
In France (From a landline):
0800 810 812
From the UK:
+33 (0)1 41 85 97 97 *
If you haven't found the answer you were looking for in our Help & Resources section, contact one of our advisors:
- Use our contact form
- +33 (0)2 31 55 67 89 *
Opening hours:
Monday to Friday - 8.45am to 6pm (French time)
* Local costs apply when phoning within France from a landline.
Check with your service provider when calling from abroad.
- 0044 (0)1753 752 760
Opening hours:
Monday to Friday - 8am to 6pm (GMT)
I'm not a customer yet
Open an accountContact one of our advisors:
- Use our contact form
- +33 (0)2 31 55 67 89 *
Opening hours:
Monday to Friday - 8.45am to 6pm (French time)
* Local costs apply when phoning within France from a landline.
Check with your service provider when calling from abroad.