Lost, forgotten or blocked SécuriCode

If you need a new SécuriCode, you can request a new one online and it will work immediately. Please note that you can switch to our SécuriPass(1) solution at any time via the Ma Banque app(2). It's our recommended option to securise your transactions and account(s).

How to request a new SécuriCode via your online banking

  1. Log in with your account number (11 digits) and personal code (6 digits).
  2. Click on your profile icon.
  3. Click on “Mes infos personnelles”.
  4. Click on “Gérer mon SécuriCode”.
  5. Click on “Personnaliser mon SécuriCode”.
  6. Confirm your mobile phone number and click on “Suivant”.

If your number is incorrect, you will need to send us your signed instruction and your last mobile phone bill by email.

  1. Enter the code received by SMS from Crédit Agricole and click on “Suivant”. If you have not received it, you have the possibility to ask for a new one on the same screen.
  2. Create your new SécuriCode: It must contain 1 capital letter and 3 numbers (no sequential numbers and no identical numbers). Your new code must be different from your previous codes (if this is applicable to you).
  3. Confirm your new SécuriCode and click on “Suivant”.

Your SécuriCode is now personalised. You will receive a confirmation by SMS as well as an email in your secured mailbox.

If you have difficulties online, you can contact the Britline team and request your new SécuriCode either by:

  • Text or email: Your new SécuriCode will be activated as soon as you have personalised it via your online banking (the next day at the earliest).
  • Post: Your new SécuriCode will be activated 12 days later.

Tell me more about Ma Banque and SécuriPass
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Last updated: 26th August 2026

(1) Sécuripass is a free service (excluding communication costs depending on the operator) requiring the download of the Ma Banque app and a subscription to the Crédit Agricole Online service. Conditions and limits of the service can be found in the General Terms and Conditions of Use available in the Ma Banque app or on request from your branch.
(2) Free download and access to the Ma Banque application, excluding communication costs according to operators. The use of the application requires the use of a communication terminal compatible with Internet access and a subscription to the Crédit Agricole En Ligne service. Services may vary depending on your Regional Bank. App Store is a trademark registered under the name of Apple Inc.AndroidTM and Google Play are trademarks of Google Inc.