Lost, forgotten or blocked SécuriPass code

If you have lost, forgotten or blocked your 4-digit SécuriPass(1) code after 3 unsuccessful attempts, you will be able to create a new code in your Ma Banque(2) app. You will need to log in using your 6-digit personal code and follow different steps depending on your situation. 

Easy steps to create a new SécuriPass code:

  • If you have lost or forgotten your SécuriPass code: 
  1. Click on “Menu" at the bottom of the screen.
  2. Click on “Manage my SécuriPass”.
  3. Enter your 6-digit personal code.
  4. Click on “Forgot SécuriPass code?”
  5. Click on “Reset my code”.
  • If you have blocked your SécuriPass code:
  1.  Click on “Activate SécuriPass” after logging into your app.

Then, follow these final steps in every situation:

  1. Click on the link received by SMS within 5 minutes.
  2. Choose your new 4-digit SécuriPass code.
  3. Enter your new Sécuripass code again to confirm.


And that's it! Your new SécuriPass code has been created and it is ready to be used.

You will receive a confirmation message to tell you that your SécuriPass has been changed. If you receive this message and you have not made the request, you should contact us immediately.

 

Last updated: 29th of April 2025

(1) Sécuripass is a free service (excluding communication costs depending on the operator) requiring the download of the Ma Banque app and a subscription to the Crédit Agricole Online service. Conditions and limits of the service can be found in the General Terms and Conditions of Use available in the Ma Banque app or on request from your branch.

(2) Free download and access to the Ma Banque application, excluding communication costs according to operators. The use of the application requires the use of a communication terminal compatible with Internet access and a subscription to the Crédit Agricole En Ligne service. Services may vary depending on your Regional Bank. App Store is a trademark registered under the name of Apple Inc.AndroidTM and Google Play are trademarks of Google Inc.