Damaged card

If your card is damaged, you will need to contact Britline by telephone to request a new card.

Whilst your physical card is being replaced, you will have access to a temporary virtual card (free service). It is automatically created as soon as your new card is ordered and immediately available in our Paiement Mobile app(1). Check out our help page to see our step-by-step guide on how to download the app here.

Your virtual card can be added into a Wallet (Wero(2) Apple Pay(3)…) and can be used to make purchases via the internet and with your smartphone.

Good to know:

  1. If you do not want to download Paiement mobile to use your virtual card, your damaged card can still be used for online payments until you receive your new card. Please ask for this option when contacting us. It will then be necessary for you to contact us again after receipt of the new card so that the old one can be definitively cancelled.
  2. We will ask you to destroy your damaged card.  

 

(1) The Paiement Mobile is free to download and use, excluding any communication costs that your provider may charge. Use of the application is subject to conditions and requires the user to hold a Credit Agricole bank card, a subscription to the Credit Agricole Online service and a communication terminal with internet access. 

(2) Offer subject to conditions reserved for adult holders of an individual current account opened in a Crédit Agricole Regional Bank and access to the Crédit Agricole online banking service. Use of the Wero service requires acceptance of the Ma Banque General Terms and Conditions of Use, enrolment in the Wero service, possession of a compatible smartphone and a reliable telephone number or e-mail address. It enables instant SEPA transfers between individuals, up to a limit of €500 per money transfer, and subject to the limits set by the user in their account agreement. The beneficiary must be registered in the Wero directory.

(3) Apple Pay is a trademark registered under the name of Apple Inc. Android™.