Lost, forgotten or blocked four-digit PIN number

If you have entered the wrong PIN number 3 times, your card will be temporarily blocked.

If you can't use your card, you can use your smartphone to make payments (excluding online payments). You must already be enrolled to either Apple Pay(1) or Samsung Pay(2) before your card became blocked.

How to reactivate your bank card

You remember your PIN code

  • Withdraw cash from any bank cash machine (either in France or abroad )
  • Check your balance from a Credit Agricole cash machine.

If your 4th attempt is unsuccessful, you will need to wait 12 hours and try again.

You don't remember your PIN code

Follow these 4 simple steps to receive your PIN number by text message:

  1. Request a new PIN code by contacting us.
  2. Next day: Receipt of an 8-digit delivery code (a mixture of numbers and letters) on your online banking under “Messages” and on your Ma Banque app(3) under “Contact”. Check out our guidelines in English on how to log on for the first time here.
  3. Next day from 12h00: You will receive this text message from 38961: “CREDIT AGRICOLE : Pour recevoir le code confidentiel de votre carte bancaire, saisissez les 8 caractères du code de délivrance remis à la commande.”

If your mobile is a UK mobile: The text message may come from CA-INFO and ask you to text the delivery code to the following number: +447860013328.

  1. Reply to the text message with the 8-character delivery code within 24 hours. Don't add anything else to your text response (no spaces or punctuation). 
  2. Receipt of your new PIN code by text message: “CREDIT AGRICOLE : le code confidentiel de votre carte est : XXXX.  Ne le notez pas. Par mesure de sécurité, ce message sera effacé sous 24h.”

Memorise your PIN code but don’t write it down or keep it with your card. For security reasons, the text message will be automatically deleted from your mobile phone after 24 hours.

Good to know:

  • If you don't respond to the text message after two reminders or if you enter the wrong 8-digit code three times, your PIN number will be automatically sent by post to your fiscal address.
  • There may be a fee for reissuing the code (by text message or post) – check our the banking fees on our website.
  • If you would like to request a new PIN code by post instead of by text message, it will take between 3 and 5 days. 

 

Last updated: 10th of October 2025

(1) Apple Pay is a trademark registered under the name of Apple Inc. Android™.
(2) Offer subject to conditions and specific subscription.
(3) Free download and access to the Ma Banque application, excluding communication costs according to operators. The use of the application requires the use of a communication terminal compatible with Internet access and a subscription to the Crédit Agricole En Ligne service. Services may vary depending on your Regional Bank. App Store is a trademark registered under the name of Apple Inc.AndroidTM and Google Play are trademarks of Google Inc.