Cancelling your health insurance

To cancel your health insurance, we will need several documents from you:

  1. Your signed instruction confirming you wish that your contract be cancelled
  2. A completed Update Contact Details form confirming your address in the UK
  3. A proof of your address in the UK – this can be a utility bill (gas, electricity, water, council tax or landline telephone) or a letter from HMRC

You can send these documents as PDF attachments via email to contact@britline.com. Your policy will be cancelled 30 days after receipt of all of the above documents.

Alternatively, as long as you have held your policy for more than 12 months, you can arrange for the cancellation of the contract while you are still in France. We will still need your signed instruction with a specific request to cancel your health insurance contract with 30 days' notice , using the “Loi Hamon”. Your contract will then be cancelled 30 days after receipt of this instruction. 

 

Top-up health insurance policy is provided by PACIFICA, an insurance subsidiary of Crédit Agricole Assurances. PACIFICA, S.A., with fully paid-up capital of 455 455 425€, is a company governed by the French Insurance Code. Registered office: 8-10 Boulevard Vaugirard, 75724 Paris Cedex 15. 352 358 865 RCS Paris. VAT No.: FR 95 352 358 865.

The events covered and conditions are specified in the contract. Teleconsultation, prevention and assistance services are provided by EUROP ASSISTANCE - SA, a company with a fully paid-up share capital of 61 712 744€, governed by the French Insurance Code – Registered office: 89 rue Taitbout, 75009 Paris - 451 366 405 RCS Paris. 

This contract is issued by Crédit Agricole Normandy, which is registered with ORIAS as an insurance broker. The broker’s details are available at www.mentionscourtiers.credit-agricole.fr or at your regional bank.

Last update: May 2026