Sending health insurance devis or factures

It is not possible to send health insurance devis and/or factures via your online banking facility.

You can visit www.ca-prestations-sante.fr and access MON ESPACE CLIENT SANTE.

If you have not already set up an online account, this is quick and easy to do – but do note that you will need to have your Social Security number to hand.

Once you have created your account you will be able to:
  1. Send dental/optical devis directly to Pacifica to know how much will be paid and how much (if anything) will be at your cost.
  2. Download a copy of your "Carte Tiers Payant"
  3. Download statements and look at the details of reimbursements that have been made.

For simplicity and ease of access for your insurance needs, we recommend that you download the app called "Mes Assurances", which will enable you to access the details of insurance contracts for car, house, personal injury, top-up Health , public liability and mobile devices.

You can log in with your bank account login details (remember to choose "Normandie" for the region).

Once the app is activated, you can make a claim, send documents, download attestations and access all important telephone numbers directly.

For your top-up health insurance contracts, you can access and download your "Carte Tiers Payant", as well as send your devis and factures directly to Pacifica.

Top-up health insurance policy is provided by PACIFICA, an insurance subsidiary of Crédit Agricole Assurances. PACIFICA, S.A., with fully paid-up capital of 455 455 425€, is a company governed by the French Insurance Code. Registered office: 8-10 Boulevard Vaugirard, 75724 Paris Cedex 15. 352 358 865 RCS Paris. VAT No.: FR 95 352 358 865.

The guaranteed events and conditions are specified in the contract. Teleconsultation, prevention and assistance services are provided by EUROP ASSISTANCE - SA, a company with a fully paid-up share capital of 61 712 744€, governed by the French Insurance Code – Registered office: 89 rue Taitbout, 75009 Paris - 451 366 405 RCS Paris. 

This policy is distributed by your Crédit Agricole Regional Branch, which is registered with ORIAS as an insurance broker under number 07 022 868. Details of your branch’s insurance broker status are available at www.mentionscourtiers.credit-agricole.fr or at your regional bank.

(1) You can change your cover during the contract period. Simply contact us. Cover cannot be reduced less than 12 months after an increase in cover.

(2) In accordance with Article L. 113-15-2 of the Insurance Code, any individual who has subscribed to a health insurance policy for purposes not related to their professional activity is entitled to cancel it at any time, free of charge and without penalty, once a period of one year has passed since subscription. The new insurer will handle the necessary formalities.

(3) Emergency fund available with all policies. The initial amount is 300€, which increases by 100€ each year to cover unforeseen expenses relating to hospitalisation. The maximum amount is 1 000€, payable in the event of hospitalisation lasting 10 days or more.

Free download and access to the ‘Mes Assurances’ application, excluding communication costs depending on operators. PACIFICA, a non-life insurance subsidiary of Crédit Agricole Assurances. PACIFICA, S.A. with fully paid-up capital of €455,455,425, a company governed by the French Insurance Code. Registered office: 8-10 Boulevard de Vaugirard - 75724 Paris Cedex 15 - RCS Paris 352 358 865 - VAT No.: FR 95 352 358 865.