Rejecting a direct debit

It is possible for you to reject a direct debit that has been taken from your account up to 8 weeks after the payment has been debited. 

If you wish to reject a payment that was debited more than 8 weeks ago, please contact us on + 33 (0)2 31 55 67 89*.

How to reject a direct debit:

  1. Log in to your online banking or your Ma Banque(1) app.
  2. Click on the relevant account and select the direct debit you wish to reject. Click on “Gérer mon opération”.
  3. You will see all direct debits made by the provider within the last 8 weeks under the same mandate.
  4. Select the one you wish to reject and click on “Valider”.
  5. You are now at the point of rejecting your direct debit … If you are sure that you want to proceed, click on “Confirmer”.

The direct debit has been rejected and will be credited back onto your Britline account within 10 working days.

Good to know

  • We would always recommend that you contact the relevant service provider to inform them that you have requested the payment be rejected. 
  • Rejecting a direct debit does not cancel the contract that you have signed with the company concerned. 
  • In order to cancel a direct debit, you will need to speak with your service provider directly.

 

Last updated: 27th August 2026

* Local costs apply when phoning within France from a landline. Check with your service provider when calling from abroad.

(1) Free download and access to the Ma Banque application, excluding communication costs according to operators. Use of the app requires a compatible device with Internet access and a subscription to the Crédit Agricole En Ligne service (charged according to the current banking fees of your regional bank). Apple Store is a registered trademark under the name of Apple Inc. in the United States and other countries. Android, Google Play and the Google Play logo are trademarks of Google Inc.