Rejecting a direct debit payment
It is possible for you to reject a Direct Debit ("prélèvement") payment that has been taken from your account up to 8 weeks after the payment has been debited. If you wish to reject a payment that was debited more than 8 weeks ago, please contact us on (0033) 0231 55 67 89.
Good to know before you start: rejecting a Direct Debit payment does not cancel the contract that you have signed with the company concerned. In order to cancel a Direct Debit, you will need to speak with your service provider directly.
Log into your CA Britline account as usual using your 11 digit account number and 6 digit personal access code, and then click « VALIDER ».
Select «VOTRE SYNTHESE» which you can find towards the top left hand side of the screen. This will open up the list of transactions that have been debited from your account.
By clicking on the little triangle on the right hand side of the screen next to the transaction you wish to reject, the details of the debit will be made visible. Click «GERER L’OPERATION»
A green circle indicates that you are able to reject the Direct Debit payment. However, we would always advise that you contact the service provider concerned to advise them that you have requested the payment be rejected.
Click the box and then « VALIDER »
You are now at the point of rejecting your Direct Debit payment … If you are sure that you want to proceed, click «CONFIRMER».
The direct debit payment has been rejected and will be credited back onto your CA Britline account within 10 working days. By clicking «RETOUR A LA SYNTHESE» you will be taken back to the home page of your online banking.