Inactive accounts

If there has been no activity instigated by you on your account over the last 12 months, you will receive a letter in the post to inform you that your account is classed as inactive by the bank.


In order to re-activate your account, you can do one of the following:

  • Complete and return the coupon attached to the letter you have received informing you of your inactive account.
  • Make a transaction on your account; for example, this could be a transfer between a current account and a savings account, or a physical card transaction.


You can also find a copy of the coupon here.



Sécuripass is a free service (excluding communication costs depending on the operator) requiring the download of the Ma Banque app and a subscription to the Crédit Agricole Online service. Conditions and limits of the service can be found in the General Terms and Conditions of Use available in the Ma Banque app or on request from your branch.