We are here to help
Have you had a look at our Help and Resources section?
We’ve provided answers to the most frequently asked questions, and much more.
If you haven't found the answer you were looking for, you can contact one of our advisors on +33 (0)2 31 55 67 89 * or complete our contact form below.
I am a Britline customer
- Lost or stolen card: +33 (0)9 69 39 92 91* (Available 24/7)
Please call us the next available working day to re-order a replacement card.
- Report a suspected fraud:
Contact us: +33 (0)2 31 55 67 89*
SOS Carte: +33 (0)9 69 39 92 91* (Available 24/7)
- PACIFICA Insurance:
In France (from a landline): 0800 810 812 (Available 24/7)
From the UK: +33 (0)1 41 85 97 97* (Available 24/7)
*Local costs may apply. Check with your service provider when calling from abroad.
If you haven't found the answer you were looking for in our Help & Resources section, contact one of our advisors:
- Use our contact form
- +33 (0)2 31 55 67 89*
Opening hours: Monday to Friday - 8.45am to 6pm (French time)
* Local costs apply when phoning within France from a landline. Check with your service provider when calling from abroad.
- 0044 (0)1753 752 760
Opening hours: Monday to Friday - 8am to 6pm (GMT)
I'm not a Britline customer yet
Open an accountContact one of our advisors:
- Use our contact form
- +33 (0)2 31 55 67 89*
Opening hours: Monday to Friday - 8.45am to 6pm (French time)
* Local costs apply when phoning within France from a landline. Check with your service provider when calling from abroad.