Accessing your online documents

You can find all your banking documents on your online banking or on your Ma Banque(1) app:

  • Bank statements
  • Card contracts
  • Savings contracts 
  • Insurance documents
  • Mortgage documents (repayments schedule, signed offer etc.)

 

How to find your documents easily: 

  1. Log on to your secure online banking.
  2. Click on "Documents" from the menu at the top of the screen.
  3. Click on "Accéder à mes documents".

You will see your most recent documents and a green spot indicates that a new document is available.

  1. Click on "Voir tous les documents" to display all your documents.

If you are looking for a specific document: scroll down on the main screen to see different categories (Comptes, Assurances, Autres, Moyens de paiement etc). You can click on the category that you are looking for.

  1. Click on the title of the document to open it (or click on the download icon to download it).

  1. Log on with your personal code (6 digits)
  2. Click on "Menu" at the bottom of the screen.
  3. Click on "See my documents".

You will see your most recent documents and a green spot will indicate when a new document has been received.

  1. Click on "Voir tous les documents" to display all your documents.

If you are looking for a specific document: scroll down on the main screen to see different categories (Comptes, Assurances, Autres, Moyens de paiement etc). You can click on the one that you are looking for.

  1. Click on the title of the document (or the download icon) to download your document.

If you want, you can also add your document in your favourites by clicking on the star.

 

Last updated: 12th of June 2025

(1) Free download and access to the Ma Banque application, excluding communication costs according to operators. The use of the application requires the use of a communication terminal compatible with Internet access and a subscription to the Crédit Agricole En Ligne service. Services may vary depending on your Regional Bank. App Store is a trademark registered under the name of Apple Inc.AndroidTM and Google Play are trademarks of Google Inc.