Accessing your account online

Once your current account has been opened, you will be able to access your account(s) from the Ma Banque(1) app from the online banking.

The first 6-digit access code you receive by SMS (or post) is temporary. You must modify it the first time you log in either on the app or the online banking.

If you have lost, forgotten or blocked your personal code, you will simply need to request a new one online: Check out our step-by-step guide in English here. 

How to access your account for the first time:

  1. On the Britline website, click on the red “log in” button on the top right-hand corner.
  2. You will be redirected to the CA Normandie website in French.
  3. Enter your account number (11 digits) under “Identifiant” and click on "Valider".
  4. Enter your personal code (6 digits).
  5. Click on “Se connecter”.

You will now need to change your 6-digit code:

  1. Enter your personal code again.
  2. Click on “Valider”.
  3. Create a new personal code of your choice.

It cannot be your date of birth or a series of consecutive numbers.

  1. Click on “Valider”.
  2. Confirm your new personal code and click on “Valider”.

You will need to use this new code each time you log in to your online banking or your app.

  1. Download "Ma Banque" from the App Store or Play Store.
  2. Open it and click on “Log in”.
  3. Select "Normandie" from the drop-down menu.

This is where Britline is located and where your account(s) are held.

  1. Enter your account number (11 digits).
  2. Enter your personal code (6 digits).
  3. Click on “Activate SécuriPass”(2).

It’s an essential tool to securely validate your banking transactions from your smartphone.

  1. Click on the link received by SMS.
  2. Create a 4-digit code - Remember it well as you will need to use it quite often!

You should never share this number with anyone else.

  1. Confirm your SécuriPass code.

You will now need to change your personal code (6 digits):

  1. Click on “Next”.
  2. Create a new personal code of your choice.

It cannot be your date of birth or a series of consecutive numbers.

  1. Click on “Next”.
  2. Confirm your new personal code and click on “Validate”.

You will need to use this new code each time you log in to your app or online banking.

  1. Activate and allow notifications.
  2. Accept, refuse or personalise cookies.
  3. Accept the General Terms & Conditions.

The app is now ready for you to use.

Good to know

  • Each account holder must have their own personal code. You must not share the same code.
  • Make sure that your mobile number is registered and up to date. This will ensure you have an optimised and simplified experience with Britline.
  • If you need to add or modify your mobile phone number, you can call us on +33 (0)2 31 55 67 89* or complete our update contact details form. 


Last updated: 06th August 2026

* Local costs apply when phoning within France from a landline. Check with your service provider when calling from abroad.

(1) Free download and access to the Ma Banque application, excluding communication costs according to operators. Use of the app requires a compatible device with Internet access and a subscription to the Crédit Agricole En Ligne service (charged according to the current banking fees of your regional bank). Apple Store is a registered trademark under the name of Apple Inc. in the United States and other countires. Android, Google Play and the Google Play logo are trademarks of Google Inc. 

(2) Sécuripass is a free service (excluding communication costs depending on the operator) requiring the download of the Ma Banque app and a subscription to the Crédit Agricole Online service. Conditions and limits of the service can be found in the General Terms and Conditions of Use available in the Ma Banque app or on request from your branch.