The Mobile Banking App Ma Banque

What is Ma Banque?

Ma Banque is an app developed by CA Normandie to help you consult and manage your accounts and budget as well as carrying out your daily banking transactions in French.
Ma Banque is easy to use and offers a large range of services. It is split in to several different parts.

MES COMPTES
Showing you useful information at a glance

Clear and detailed account statements
Shortcuts to banking operations: such as transfers and obtaining a RIB
View card limits, authorised overdrafts, share accounts, life insurance, outstanding loans and interest on your savings accounts
Graphs showing changes in balances
Monitoring of your portfolio's evolution
Up to 3 year’s transaction history
Multi-accounts, multi-profiles

Account overview

Print a rib

Make a transfer

Add a new beneficiary

MON BUDGET
To monitor and control your expenses

Spending and income patterns
Anticipation of future expenses or revenues
Automatic categorisation of expenses and revenues
Alerts on accounts and budget overruns
Contact details of your branch and your advisor

Classify your banking operations

MES PROJETS
To ensure that you achieve your objectives

Project simulator
Definition of savings objectives and their completion date
Monitoring and progress of the project
Summary of project expenses to ensure that you achieve your objectives

You will have access to your branch and advisers contact details including the opening hours should you need to contact us when away from home.

To download the Ma Banque app click on the relevant logo below

How to use the app?

Secure your Online Operations

New profile creation

Go to App Store ⁽¹⁾ or GooglePlay ⁽²⁾ depending on the type of mobile device you have. Under the ‘Apps’ search for My Banque.
Once found click on Je Suis client in order to create your profile.
Next click on Normandie on the map of France or indicate 14, the beginning of the Normandie postal code (regardless of your postal code being in the UK or an area in France outside of Normandie).
Create your profile-your email address, create a 4 digit passcode, confirm the 4 digit passcode, enter your 11 digit account n° then click on Continue.
Scroll down to see full T&C’s then click on Accepter to continue.
You will have the option of setting up fingerprint recognition if your telephone allows for this. You also have the option of giving a name to your profile and adding a photo. This is not obligatory.
Enter your 6 digit French online banking code (if you do not have a 6 digit online banking code, please call us on +33 (0)2 31 55 67 89).
You can then access your account.

Existing Profile (previously created)

If you have previously set up the app and have either not used it for more than 90 days OR have had to download again and have gone through steps 1-5 above , you will see a screen showing Profil existant. The email address you have previously created will be shown. Click on Continue.
You will then need to type in your 4 digit passcode previously used. If you have forgotten what it is you can enter a new once in the boxes provided. Then click on Valider.
You will be asked to enter your 6 digit French online bank code before being able to access your account(s) (if you do not have a 6 digit online banking code, please call us on +33 (0)2 31 55 67 89).

Forgotten password?

Click on Code personnel oublié when you open up the app.
Enter your new 4 digit password.
Confirm again your password.
Confirm your password change by entering your 6 digit French online banking code (if you do not have a 6 digit online banking code, please call us on +33 (0)2 31 55 67 89.
You can then access your account(s).

Free download and access to the My Bank application, excluding communication costs according to operators. The use of the application requires the use of a communication terminal compatible with Internet access and a subscription to the Crédit Agricole En Ligne service. Services may vary depending on your Regional Bank.

(1) App Store is a trademark registered under the name of Apple Inc.
(2) Android™ and Google Play are trademarks of Google Inc.