How can we help you today?

• Lost or stolen card: Contact SOS Carte on +33 (0)9 69 39 92 91* (available 24/7, from France and abroad).

Please call us the next available working day to re-order a replacement card.

• Report a suspected fraud:

Call us: +33 (0)2 31 55 67 89*
Contact SOS Carte: +33 (0)9 69 39 92 91* (available 24/7)

• PACIFICA Insurance:

In France (from a landline): 0800 810 812 (available 24/7)
From the UK: +33 (0)1 41 85 97 97* (available 24/7)

*Local costs may apply. Check with your service provider when calling from abroad.

Contact one of our advisors:

• Use our contact form.
• +33 (0)2 31 55 67 89*

Opening hours (French time):

• Monday: 8:45am–6pm
• Tuesday: 8:45am–12:30pm / 2:30pm–6pm
• Wednesday: 8:45am–6pm
• Thursday: 8:45am–12:30pm / 2:30pm–6pm
• Friday: 8:45am–6pm

*Local costs apply when phoning within France from a landline. Check with your service provider when calling from abroad.