Wanting to Live AND work in France?
Would you like to become a Customer Service Specialist in the leading English speaking branch of Credit Agricole in France?
As a CA Britline Customer Service Assistant, you’ll help answer customers queries or concerns related to a range of banking and insurance products and services. Working proactively and collaboratively with colleagues in the Britline team you’ll deliver great customer results and actively promote solutions adapted to their needs.
Credit Agricole is one of the largest and most respected cooperative financial institutions in the world with 135 years of quality, innovation and success behind us. CA Britline based in Caen Normandy is a branch dedicated to helping English speaking customers achieve their projects in France.
What will you be doing?
- You’ll be following an engaging training plan to enable you to be autonomous.
- You’ll be dealing with the administrative tasks associated to customer management in general banking.
- You’ll be engaging with customers in their personal project.
- You’ll interact with customers in an engaging way.
- You’ll investigate customer queries and concerns providing customers with solutions aimed for their full satisfaction.
- You will be interacting with English speaking customers based in the UK or France.
What we’re looking for
- Experience in delivering customer interactions in a professional and understanding manner.
- You’ll be a natural empathiser with the willingness and ability to understand other points of view and to build rapport.
- You will have the ability to breakdown complex situations and assimilate a wide range of info to fully understand cause, impact and solution.
Skills that will help in the role
- Bilingual (French/ English) and digitally savvy.
- Experience in delivering excellent customer service.
Where will you be working?
In the head office of Credit Agricole Normandy Caen. Onsite there is a staff restaurant and is easily accessible just off the ring road in the north of Caen. The head office provides many career opportunities.
For more information, please contact: firstname.lastname@example.org. Please do not forget to attach your current CV.