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Security & Privacy

Secured online banking with CA Britline made easier !

Here are a few tips on internet protection to help you consult your accounts in complete security.

Before entering your personal identification codes, check that you have correctly connected to our internet site : CLICK HERE TO SEE ALL YOUR ACCOUNTS

Most importantly, check for the "s" in https, as this signifies it is a secured site.

Never give out your confidential banking information (ie account number or personal codes) unless you have accessed the website. We will never contact you for this information.

Remember to change your personal code regularly You can do this online at any time by clicking on the menu ‘changer mon code’.

Always remember to close the website after use by clicking on ‘Deconnexion’. This is particularly important when using cyber cafés.

A computer without an antivirus is particularly vulnerable.
Protect your PC and update your antivirus and firewall regularly.

For those of you who benefit from the Account Service package on your account you may already have used the online transfer facility.

External transfers within France:
From 02/09/2014 upon creating a new IBAN (formally RIB), there will be a delay of 48 hours before being able to make the transfer to the beneficiary online. Limits of external transfers:
- 2500€ maximum for each external transfer
- 5000€ maximum per day

Alternatively you can send a written instruction including the IBAN details by post to CA Britline, 15, esplanade Brillaud-de-Laujardière - CS 25014 - 14050 CAEN CEDEX 4, by fax to 0033 (0)2 31 55 63 99, or by scanned document attached to an email to contact@britline.com. Once the beneficiary has been set up transfers can be actioned immediately.

For those of you who have not yet used this facility online don't forget the glossary of terms and banking demo available on www.britline.com and if you have difficulties our advisors will be happy to talk you through your first connection.

For increased security, you will be required to enter your personal code using the mouse.

Guide to security on the Internet

Please see below definitions on various methods used by fraudsters to access your information.

Phishing

Official-looking email asking you to connect to a fraudulent site designed to steal your confidential information . Should you receive an email of this kind please forward to contact@britline.com

Spam

Unsolicited emails, sent in bulk, usually for advertising purposes

The information you disclose on the Internet

When browsing the Internet some of your confidential information flows and can be visible without your knowledge when you surf the Internet, when you use your e-mail, blogs, social networks, or when you enter them into an application that will use them.

Situations of mobility

Situations of mobility: 3G, WiFi or internet cafe, you access the Internet in view of other people.

Malware

Malicious software or malware: Software installed without your knowledge on your computer to steal your confidential information silently

Scam or Scams (email, mail or by telephone*)

Fraud or scams: Email, telephone call, web page or other unsolicited messages seeking to abuse your credulity to steal your money.

Social networks

(Facebook, Instagram, Google+, LinkedIn ...): You unveil some of your confidential information on these networks.

Scam or Scams (email, mail or by telephone*)

Fraud or scams: Email, telephone call, web page or other unsolicited messages seeking to abuse your credulity to steal your money.

These callers turn out to be fraudsters who install software which allows them to take over the customers’ computer and have access to Internet Banking.

HELP STOP THE FRAUDSTERS

  • Don't allow someone who calls you unexpectedly to access or install software on your computer.
  • Don't disclose your Internet Banking password or memorable information to anyone
  • We will never ask you to transfer your money to another account due to a fraud or any other issue.
  • We will never make an automated phone call asking you to approve a refund into your account.
*A small number of customers are receiving unsolicited phone calls from companies offering to repair or upgrade their computer.