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AFNOR Certification

Between you and us, clear and trustworthy advice

We confirm your appointment and assure you that we will
prepare for the meeting.
We listen to you and propose a number of offers
adapted to your needs.
We have no interest in proposing any product
over another.
We make sure you understand and give you the option to retract, without any financial implications, within a 30-day period (30 calendar days, aside from regulatory exceptions.).
We deal with any complaints and provide an answer
within 10 working days.
We ask you for suggestions to help us strengthen confidence and satisfaction in your Mutual Bank.
1st bank given AFNOR Certification in December 2014 for their quality of service «Clear and trustworthy advice» - REF. 260 - www.afnor.org